Getting Started
Question: What is Community Wi-Fi?
Answer: Community Wi-Fi provides affordable internet access through local Wi-Fi hotspots and prepaid vouchers.
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Question: How do I connect?
Answer: Connect to the iGO Wi-Fi network, open your browser and enter your voucher details when prompted.
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Question: Do I need a contract?
Answer: No. All services are prepaid with no contracts or monthly commitments.
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Question: Do I need special equipment?
Answer: No. Any smartphone, tablet or laptop with Wi-Fi can connect.
Vouchers & Packages
Question: Where can I buy vouchers?
Answer: Vouchers are available from approved retailers and participating spaza shops.
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Question: How do I redeem a voucher?
Answer: Connect to the iGO Wi-Fi network and enter the voucher code on the login page.
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Question: Can I use one voucher on multiple devices?
Answer: Package limits vary. Please check the package details before purchasing.
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Question: What happens when my package expires?
Answer: You will need to purchase a new voucher or package.
Coverage & Availability
Question: Where is Community Wi-Fi currently available?
Answer: Community Wi-Fi currently operates in Tshikota and continues to expand into additional communities.
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Question: How do I know if my area is covered?
Answer: Visit the Coverage page or contact us on WhatsApp.
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Question: Will coverage expand to my area?
Answer: Expansion plans are reviewed continuously based on community demand and available funding.
Technical Support
Question: I cannot connect to Wi-Fi
Answer: Ensure Wi-Fi is enabled and select the iGO network before opening your browser.
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Question: My voucher is not working
Answer: Double-check the voucher code and ensure it has not already been used.
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Question: The internet is slow
Answer: Move closer to a hotspot and try reconnecting.
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Question: I forgot my login details
Answer: Contact support for assistance.
Retailers & Partners
Question: Can I become a retailer?
Answer: Yes. Community retailers and spaza shops can apply through our Retailers page.
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Question: How do retailers earn money?
Answer: Retailers earn commission on eligible voucher sales.
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Question: What support is provided?
Answer: Training, onboarding and ongoing support are available.